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City of Haverhill Water & Wastewater Services
Critical Drought

All nonessential outdoor water use is prohibited. See what still is permitted

Updated September 15, 2026

Directory

Contact the water department

Eight divisions handle water and wastewater in Haverhill. Calling the right one directly is faster than going through the switchboard.

Water emergency · On call at any hour

(978) 374-2368

Sewer emergency · On call at any hour

(978) 374-2384

Non-emergency, Monday to Friday 8 a.m. – 4 p.m.

311 in the city (978) 358-1311 outside the city Submit online →

Divisions

Water Billing Department

Billing, collection and customer service for over 18,000 accounts.

Phone
(978) 374-2370
Fax
(978) 374-2366
Address
City Hall, 4 Summer Street, Room 300, Haverhill, MA 01830
Hours
Monday–Friday, 8:00 a.m. – 4:00 p.m.

Water Maintenance Division

Operates, maintains and repairs the distribution system, installs new mains, and approves new service applications.

Phone
(978) 374-2368
Address
125 Amesbury Road, Haverhill, MA 01830-2801
Hours
Monday–Friday, 7:00 a.m. – 3:00 p.m.
What this division does
  • Operating, maintaining and repairing the water distribution system
  • Installing new water mains
  • Implementing the backflow prevention program
  • Reviewing plans for new water mains and services
  • Approving new water service applications
  • Maintaining distribution system records

Water Meter Division

Reads, installs, tests and maintains meters and remote reading devices across the city.

Phone
(978) 373-8487
Address
125 Amesbury Road, Haverhill, MA 01830-2801
  • John Donahue — Meter Division
What this division does
  • Reading about 14,000 residential meters twice a year
  • Reading about 2,000 commercial and industrial meters four times a year
  • Around 1,400 real estate transfer readings and inspections a year
  • Installing, changing and repairing remote reading devices
  • Deduct meter inspections
  • Activating new residential and commercial service

Backflow / Cross Connection Division

Protects the distribution system from contaminants entering through backflow or back siphonage.

Phone
(978) 374-2375
Address
125 Amesbury Road, Haverhill, MA 01830-2801

Wastewater Division

Operates the wastewater treatment plant serving Haverhill and the Town of Groveland, and maintains the sewer collection system.

Phone
(978) 374-2382
Fax
(978) 521-4083
Address
40 South Porter Street, Haverhill, MA 01835
Hours
Office Monday–Friday, 8:00 a.m. – 4:00 p.m. Operations 24/7.

Engineering Division

Reviews and permits sewer and drain connections, and licenses drainlayers.

Phone
(978) 374-2335
Fax
(978) 373-8475
Address
City Hall, Room 300, 4 Summer Street, Haverhill, MA 01830-5885
Hours
Monday–Friday, 8:00 a.m. – 4:00 p.m.
  • John H. Pettis III, P.E. — City Engineer JPettis@HaverhillMA.gov
  • Charles E. Ethier, Jr. — Assistant Civil Engineer
  • Tara Lynch — Assistant Civil Engineer

Stormwater Program

Administers the city MS4 permit and investigates illicit discharges to the storm drain system.

Phone
(978) 374-2334
Address
City Hall, 4 Summer Street, Haverhill, MA 01830