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City of Haverhill Water & Wastewater Services
Critical Drought

All nonessential outdoor water use is prohibited. See what still is permitted

Updated September 15, 2026

Service

Report a problem

Water and sewer emergencies are answered at any hour. Everything else goes through 311.

Water emergency

(978) 374-2368

On call at any hour

Main breaks, no water, discoloured water, a hydrant problem.

After-hours call-out charges

  • Monday–Thursday after 3:00 p.m. — 3 hour minimum at $55/hour
  • Friday 3:00 p.m. to Monday 7:00 a.m. — 4 hour minimum at $55/hour

Sewer emergency

(978) 374-2384

On call at any hour

Backups and blockages. City crews check the city main first; if it is clear, the blockage is on the private line and a plumber is needed.

Before you call about a backup

City crews check the city main first. If the city line is clear, the blockage is on the private line that serves your building, which the property owner owns and is responsible for — that is a call for a plumber. Owners are responsible for the cost of determining or relieving a blockage from the building foundation out to the city connection.

Non-emergency concerns

Haverhill's 311 call centre puts you through to a trained operator who can log a request and route it to the right department.

In the city

311

Outside the city

(978) 358-1311

Monday–Friday, 8:00 a.m. – 4:00 p.m.

Handled in the city's 311 request system

Submit a request online

Requests are logged, tracked and routed to the responsible department in the city's existing 311 system, which is also where you check on one you already filed.

Open the 311 request form

Available at any hour, no phone call needed.

What 311 handles

  • Potholes
  • Street light outages
  • Downed trees or wires
  • Flooding
  • Trash and recycling
  • Over 200 other concerns

City alerts

The city's alert system sends critical information about severe weather, unexpected road closures, missing persons and evacuations — to your home phone, mobile, email or by text.

Sign up for alerts →

Something being dumped into a storm drain

Storm drains discharge straight to local brooks and the Merrimack with no treatment, so anything poured into one ends up in the water. Illicit discharges are investigated by the city's stormwater program.

Stormwater program (978) 374-2334 stormwater@cityofhaverhill.com